At El Crespero, all services are carried out by appointment only.

Please read our booking terms carefully before confirming your appointment.

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1. Appointments by booking only

We work strictly by appointment. We do not accept walk-ins. All appointments must be booked and confirmed in advance through our website, booking system, or direct communication.

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2. Deposit policy

A £20 non-refundable deposit is required to secure your appointment.
This deposit will be deducted from the total cost of your service on the day of your appointment.
Your booking is only confirmed once the deposit has been received.

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3. Cancellations, rescheduling and no-shows

We understand that plans can change. However, we kindly ask that you give us at least 48 hours’ notice if you need to reschedule your appointment.

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If you reschedule with 48 hours’ notice or more, your deposit can be transferred to your new appointment.

If you cancel, reschedule with less than 48 hours’ notice, or do not attend your appointment, your deposit will be lost and a new deposit will be required to make another booking.

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4. Arriving on time

Please arrive on time for your appointment. Late arrivals may affect the time available for your service.

If you arrive significantly late, we may need to shorten, adapt, or reschedule your appointment, depending on the service booked and the appointments scheduled afterwards.

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5. Hair preparation before your appointment

To help us provide the best service and make the most of your appointment time, please arrive with your hair:

• Clean or prepared according to the service booked

• Fully detangled

• Dry, unless otherwise advised

• Free from excessive product build-up, heavy oils, or gels

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If your hair is very tangled or requires extra detangling before the service can begin, an additional detangling fee may apply. This will depend on the time and level of work required and will be discussed with you before we continue.

This policy helps us protect your hair, respect appointment times, and provide the best possible experience for every client.

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6. Service times

Service times are approximate and may vary depending on your hair length, density, condition, and the service required.

Please allow enough time for your appointment, especially for treatments, curly cuts, styling, or first-time visits.

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7. Prices and extra charges

Prices may vary depending on hair length, density, product usage, additional treatments, detangling time, or any extra work required.

If an additional charge is necessary, this will be explained before the service continues.

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8. Suitability of services

During your appointment, we may assess your hair and scalp condition to ensure the service booked is suitable for you.

If we believe a different service would be more appropriate, or if your hair is not in a suitable condition for the original service booked, we will discuss the best option with you before proceeding.

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9. Allergies and sensitivities

Please inform us before your appointment if you have any allergies, sensitivities, scalp conditions, medical concerns, or previous reactions to hair products.

Although we take care when choosing and applying products, it is the client’s responsibility to disclose any relevant information before the service.

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10. Children and extra guests

To maintain a calm and focused environment, we kindly ask clients to attend their appointment alone unless previously agreed.

Children or additional guests should only come if this has been discussed in advance.

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11. Payments

The remaining balance must be paid on the day of your appointment.
Accepted payment methods will be confirmed before or during your visit.

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12. Photos and content

We may ask to take photos or videos of your hair for our portfolio, website, or social media. This will only be done with your permission.

You are always welcome to decline.

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13. Right to refuse or adapt a service

We reserve the right to refuse, adapt, or stop a service if we believe it may compromise the condition of your hair, scalp, safety, or the quality of the final result.

We also reserve the right to refuse service in cases of disrespectful, aggressive, or inappropriate behaviour.

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14. Agreement

By booking an appointment with El Crespero, you confirm that you have read, understood, and agreed to these Booking Terms & Conditions.